Privacy Policy

This Privacy Policy explains how Azitro AI Agency (“Azitro AI,” “we,” “us,” or “our”) collects, uses, and protects information when you visit azitro.org or use our services. By using our website or services, you agree to the practices described here.

1. Information we collect

We collect the following types of information:

• Information you provide. Your name, practice name, phone number, email address, and anything you share when you contact us, request a free audit, or sign up for our services.
• Usage data. Basic technical information such as your device type, browser, pages viewed, and how you interact with our site, collected through standard web technologies.
• Service data. When you become a client, we process call and message data needed to operate your AI receptionist and related automations.

2. Protected Health Information (PHI)

When we provide services to a medical practice, we may handle protected health information on that practice's behalf. In those cases we act as a Business Associate under the Health Insurance Portability and Accountability Act (HIPAA) and operate under a Business Associate Agreement (BAA) with the practice. We use and disclose PHI only as permitted by that agreement and by law, and we apply administrative, physical, and technical safeguards to protect it.

3. How we use information

• To provide, operate, and improve our services.
• To respond to your inquiries and schedule your free audit.
• To send you service-related messages and updates.
• To maintain the security and reliability of our systems.
• To comply with legal obligations.

4. How we share information

We do not sell your personal information. We share information only with:

• Service providers who help us run our business (for example, hosting, communications, and analytics), under contracts that require them to protect your information.
• Authorities when required by law or to protect rights, safety, or property.

5. Data retention

We keep information for as long as needed to provide our services and to meet legal, accounting, or reporting requirements. PHI is retained and destroyed in accordance with the applicable Business Associate Agreement.

6. Security

We use reasonable safeguards designed to protect information against unauthorized access, loss, or misuse. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

7. Your choices and rights

You may request access to, correction of, or deletion of your personal information by contacting us. Depending on where you live, you may have additional rights under applicable privacy laws. Requests involving PHI held on behalf of a practice are directed to that practice.

8. Children's privacy

Our website and services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children.

9. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Continued use of our services after changes take effect means you accept the updated policy.

10. Contact us

Questions about this policy? Reach us at alvaro@azitro.com or +1 (973) 870-7037.

Azitro AI Agency, Passaic County, New Jersey.